Documentation for the Talk agent recording controls EAP


4 Comentarios

  • Cyn Armistead

    It's going to be a bit of a nuisance to configure the recording controls number-by-number. We have LOTS of numbers! Have you given any consideration to making those controls configurable through a central interface and letting us say, "Apply to all numbers" or some such?


  • Jenny Gillett
    Zendesk Product Manager

    Hi Cyn, 


    I understand your frustration. The ability to bulk update is not something that we have considered as part of this EAP but there are active conversations happening internally around number management and how we can make it easier for our customers to manage settings across all their numbers as we add more and more functionality on a number basis. I will be sure to pass on this feedback to the relevant team working on that project.  




  • Neus

    We have a few Zendesk instances using talk and this feature is something we were really desperate to have,so is exciting to see that you are finally launching it.

    However, before even considering to test it, we need to know if you have any kind of API for its management in the roadmap. Is really cool to be able to pause an resume but normally, speacilly in top level brands that pause and resume is made automatically with a script. For example, focusing the credit card field in a booking webpage.

    Is really complicated to obtain a proper PCI Compliance certification if the system relies in manual pause and resume.

    Would that be an option in the future?


  • Rohan Gupta

    Hi Neus,

    Thanks for the feedback.
    The solution you are proposing is currently not in the roadmap but we are having internal discussions to make Talk PCI compliant in the future. Don't have any dates to share at this point.



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