Add CC Attribute to Reporting

2 Comentarios

  • Nicole - Community Manager
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    Thank you for sharing your feedback, Mike.

    0
  • Bill Cicchetti
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    In our case we would like to report off tickets that an agent (light or full)  is cc'd on and the CSAT results on those tickets.

    I think any sort of visibility of CC'd people in Explore is highly valuable and without it doesn't present a clear history of the ticket and those involved in the ticket activity.

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