• Ramin Shokrizadeh

  • 27 de noviembre de 2019 03:50

  Zendesk Product Manager

  Hi Doris,

  Thanks for sharing your feedback about having custom sound notifications. Currently, this option does not exist and we have no plans in the next 6 months to offer this level of customisation. 

  There are 17 sounds you can pick for each notification type in your settings today. To learn about how you can change your sounds with the preset sounds, you can read this help center article: https://support.zendesk.com/hc/en-us/articles/360022184414-Editing-your-chat-notification-settings#topic_rb2_fs5_bdb

  Thanks,
  Ramin

• Doris Li

  • 27 de noviembre de 2019 16:48

  Hi Ramin,

  Thank you for your response.

  We reviewed the sound notification yesterday and was not thrilled with the selection.

  Our team works in open-concept offices and often use headphones to improve concentration and focus.  Many of the preset sounds are piercing and unpleasant especially when using headphones.

  We would appreciate if you would consider developing this feature in the future.

  Thanks again!

  Doris

   

   

• Ramin Shokrizadeh

  • 28 de noviembre de 2019 02:55

  Zendesk Product Manager

  Thanks for the feedback Doris. The only other recommendation I can suggest is you reduce the volume settings for the notifications so they are less piercing. With agents listening to music/videos, their laptop volume level can be high which can cause the chat notification volumes to be high also.

  -Ramin

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