Web Widget Spam

8 Comentarios

  • Andrew J
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    We're also being hit with a load of Spam 'Instagram' contacts.  I've just disabled mine - good idea.

    I wonder if we need to remove the code from the site?

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  • Sheryl T
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    Andrew - yes, our messages are also about Instagram. It turns out these messages are NOT from the web widget.  They are from the web API even though we are not using it.  I turned my chat back on because it is unrelated as far as I can tell from all other message threads also. 

    I just created triggers to not notify me if certain words are in the message text and to change the status of those tickets to "On Hold" which is a status that we do not use.  Then I created a view called SPAM for those On Hold tickets with any of those words.  So far in just a few minutes that is working so that I am not getting the texts and emails, and I can see tickets that are legitimate in other views.  Then I'll periodically mark all the spam as spam and permanently delete them.  I think ZD is working on this problem which has hit a number of their clients.  Hopefully they'll fix it soon, and the spammer won't change the text to exclude my filtered words!

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  • Andrew J
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    Hmm. I wish we had a spam filter configuration where we could specify words or patterns to filter out.

     

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  • Sheryl T
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    Yes that would be nice, but the triggers are working for me, so you should be able to set them up too. The widget is actually unrelated so I will turn it back on. The spam is from the web api even though we don't use it. This has been going on for 7+ months and ZD hasn't fixed it, and their suggestions don't help. They say to remove the subject from the request received notifications, but these messages are all coming from fake email addresses, so how can that help? Very disappointing.

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  • Ian
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    We are also being hit by a large influx of spam tickets through the web widget (via the help desk).  We have disabled the widget but the tickets continue to pour in.  Sigh... I've opened a ticket but no response as of yet.

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  • Andrew J
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    Just recently, a number of these have started going automatically into suspended tickets - so maybe being dealt with.

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  • Sheryl T
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    Yes, Suspended tickets is definitely an improvement.  Hopefully they'll stop them completely.  I opened a ticket that was updated to say they are working on it and to remove the ticket comments in the Notify Requester of Received Request trigger.  I disabled that trigger completely last night and will wait until the problem is fixed to enable it again without the ticket comments.

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  • Brett - Community Manager
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    @Sheryl and Ian, thanks for taking the time to share this with us! Our team will continue working with you on your ticket to get this issue resolved.

    Cheers!

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