Is it possible to add more Zendesk statues to map all of our Salesforce statuses?

3 Comentarios

  • Brett - Community Manager
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    Hey Melody,

    The functionality you're looking for would require a custom status field to be created. I was able to track down the following Support Feedback related to your question: Customize status field values

    Let me know if you have any other questions!

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  • Melody Quinn
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    Thank you, Brett. I will read through the comments and look for user feedback that could help implement this. 

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  • Brett - Community Manager
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    Happy to help Melody :)

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