Issue with Web Widget core and zE identify not creating new user with organization supplied

1 Comentarios

  • Grant Underwood

    From looking into this with Zendesk the request appears to go into the void.  They are not able to capture the request on their end but see a successful submission from my application.  Without knowing what interference there is we have not yet been able to resolve the user creation with the organization on ticket submission as the identify  request never seems to complete(which makes this association and new account).

    As experience and shown to Zendesk the only time we can currently successfully set the organization is when a new users attempts to login to Zendesk prior to any ticket submissions.  In this scenario they could see the request complete on their end.

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