We have a bump, bump_solve process setup for Pending tickets. It's set to notify both the requester and the CC's, however, per the event's log and CC'd agents, it seems this is only sending to the requester, not the CC's. Does anyone see a reason why the CC is not being notified here? CC's may include both light agents and end-users (neither are seeing them). The ticket requester is getting the emails.
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