Remove email attachments from auto response?
RespondidaCurrently we use a trigger that auto responds to clients when they send us an email from a form. This form attaches a document and sends it to us. The auto response sent back to the client also includes this attachment. Can we remove this?
-
HeyO Alessandro,
I have a few points that may help us to reach a good solution here:
- You mentioned using a custom ticket form to generate an email into Zendesk. This has the potential to run into rate-limits depending on the volume of tickets being created. To avoid this (or make it much less likely that you'd hit the limit), we recommend leveraging the API to handle this type of custom ticket form: https://develop.zendesk.com/hc/en-us/articles/360001068627-Building-a-custom-ticket-form-with-the-Zendesk-API
- Depending on your workflow, it might be possible to use a different placeholder when responding to the customer. The ticket.comments placeholder would allow you to leverage liquid markup. For more information about that placeholder, please see https://support.zendesk.com/hc/en-us/articles/203662156#topic_jkz_opl_rc and specifically the ticket.comments section, where there's a link to customize the format of text within comments.
Please let me know if this helps to answer your question or if there's something else I can clarify about the above.
- You mentioned using a custom ticket form to generate an email into Zendesk. This has the potential to run into rate-limits depending on the volume of tickets being created. To avoid this (or make it much less likely that you'd hit the limit), we recommend leveraging the API to handle this type of custom ticket form: https://develop.zendesk.com/hc/en-us/articles/360001068627-Building-a-custom-ticket-form-with-the-Zendesk-API
Iniciar sesión para dejar un comentario.
1 Comentarios