Content Cues from Help Center searches

2 Comentarios

  • Nicole Saunders
    Zendesk Community Team

    Thanks for that feedback, Andy! We'll keep this thread open to collect additional votes and use cases so that we can gauge how many other users would also like to see this functionality. 

  • Andrea Rodriguez

    I think this would be a great feature. 

    In addition, it'd be nice to be able to filter the content cues by user role: agent vs end user. Right now they are all mixed so I have to blindly sift through each ticket, when I'm really only looking for user based tickets. 


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