Post internal comment with trigger

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3 Comentarios

  • Andreas Schuster
    Community Moderator

    Hi Hege Farsund Solheim,

    There is a workaround where you can update Zendesk itself.

     

    Trigger

    I can only advise you to set up this Trigger on ticket creation, or work with tags so that you can ensure it only fires once with ticket update. (worst case is a loop which spams your ticket with internal notes)

     

    URL Target (Extension)

    https://XXX.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[comment][public]=false

    Let me know if this works for you.

    Cheers,

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  • Hege Farsund Solheim

    Thank you, that worked perfectly! 

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  • Brett Bowser
    Zendesk Community Team

    Support Triggers and Email Workflows AMA has ended and comments have now been closed. If you have any related questions, you can create a new post in our Support - Troubleshooting and Q&A topic!

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