A question for you guys
Bear in mind we are very left field of Zendesk Users
We have had a desk running for quite a while now, and it gets pretty complex on triggers and things over time but I'm still left wondering about one part, if it could still be done better.
We have three main types of customers
1) Support - people email or portal a request
2) Non Support - Servers from installations that send via curl to create an email ticket A few use API to create a ticket as well
3) Non-Support No SLA Anyone outside the other two categories really.
So here is the issue
That's how I set up my triggers
They contain a fairly straight forward setup like this
And then I swap the tags around on the different triggers to force which section it goes to, depending on the customer tag.
So that aside is there a better way that I have not thought of? that gives me better freedom from tags, or just better ways to do it.?
Feel free to ask questions
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