How do we communicate with Agents internally to make announcements?

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2 Comentarios

  • Giovanna Chethuan

    Hello Louie! this app does that :D and it's free!

    It helps you sending notifications inside the Support interface so you can communicate in a seamless way with your agents (you can decide if you want to notify a group of agents or all of them).

    Also, it lets you add images, links and more resources! Take a look into it! https://www.zendesk.com/apps/support/notification-app/ 

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  • Brett Bowser
    Zendesk Community Team

    Support Triggers and Email Workflows AMA has ended and comments have now been closed. If you have any related questions, you can create a new post in our Support - Troubleshooting and Q&A topic!

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