How do you eliminate an Agent from being CC'd when they are tagged in an internal note?

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  • Dwight Bussman

    HeyO Louie,

    That's a system behavior, so there isn't a way to prevent this from happening.

    The easiest workaround of which I'm aware is to select Stay On Ticket next to the submit button, save the comment with the @mention, then immediately remove the CC'd agent and re-submit the ticket.

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  • Brett - Community Manager
    Zendesk Community Team

    Support Triggers and Email Workflows AMA has ended and comments have now been closed. If you have any related questions, you can create a new post in our Support - Troubleshooting and Q&A topic!

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