Why does tagging in internal notes not notify an agent in Zendesk?

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3 Comentarios

  • Giovanna Chethuan

    Hello, Louie, it's me again :)

    I think this app can help you accomplish this idea, because it shows notifications in another panel inside the Support interface, avoiding the need to check the email for getting informed of which tickets is the agent tagged. 

     

    Also the agents can edit which kind of tickets they want to get those notifications, depending of its statuses. Take a look to the app in this link below

    https://www.zendesk.com/apps/support/ticket-mentions/

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  • Chris H

    Louie,

    To add to Giovanna's comment. If you @mention someone on a ticket it will pop up a notification to the user mentioned that looks like my below example.

    I hope this helps!

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  • Brett - Community Manager
    Zendesk Community Team

    Support Triggers and Email Workflows AMA has ended and comments have now been closed. If you have any related questions, you can create a new post in our Support - Troubleshooting and Q&A topic!

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