[Web Widget] How to change the Talk Callback Form?

3 Comentarios

  • Taylor Wilson

    +1 we need this. We would require entries for these fields and add a "Reason" drop-down field so we know how to manage the urgency of their call back request, and set certain SLAs depending on their selection. PLEASE MAKE CALL BACK FORM EDITABLE!!!

  • Daniel Aron
    Zendesk Product Manager

    Hi Sebastien,

    Customizing the Web Widget Talk callback form (including making fields mandatory) isn't possible currently. However, I'll log this as a feature request. Your feedback is much appreciated.


  • Sebastien

    Hello Daniel,


    Thank you very much!




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