We recently opened up a customer support team in Amsterdam to help our EU customers. Whats the best way to route the emails from two email accounts to specific teams. We don't necessarily want to use the "follow the sun" model. Right now we have two email addresses set up in Zendesk one for our North American team, and one for the Amsterdam team. It would be great if the tickets created from these emails went to their respective teams. Furthermore each team has two tiers of support:
1 General Questions
2 Technical Support
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