It would be very appreciated of the users to change the color for comments of requester which was not part of the conversation. The color is the same like internal notice and this makes agents confusing all the time! They have to click on the small bang on the comment field. This is something that doesn't work when you have to handle up to 4k tickets with 100 agents.
I already placed this request to our Key Account Manager and to the CX Manager.
Hopefully the ZD team will find a solution and fix this issue within the next few month.
Thank you for your support :)
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