Thank you for the great work, getting Discord connected with Zendesk.
At the moment we are getting a lot of tickets from Discord to our Zendesk, but often it ends up with that we need to get back to them - to get more info, as Gamer ID - account mailadress and a better description of what the fault is.
How are we able to make a better solution for this?
How do we activate a trigger to the Gamers DM, with a message saying: "Thank you for reaching out. To help you the best we can, we would need to get to know you better. What Gamer Id .... " you guys get the picture.
Or do you guys have any other idea what we can do to get this info before the ticket ends up in Zendesk?
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