Can I set up a report or find all of the emails that have been sent out as "Solved" but do not have the correct email address?


2 Comentarios

  • Dwight Bussman

    Hi Kathy,

    Unfortunately, the bounce-backs are blocked before they ever get back into Zendesk, so there wouldn't be a way to natively report on/capture this information. This is done by design so as not to flood zendesk with bounce-backs, but it definitely stymies this effort.

    That said, If you were sending notifications out from an external support address, those bounce-backs should go to that system. Perhaps it would be possible to search therein for these bounces?

  • Brett - Community Manager
    Zendesk Community Team

    Support Triggers and Email Workflows AMA has ended and comments have now been closed. If you have any related questions, you can create a new post in our Support - Troubleshooting and Q&A topic!


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