Since Zendesk is an omnichannel tool where we can pool all our social sites and emails into a single view with ques.
How can you set it up so that a reply to a ticket that came from email xyz@xyz gets replied and shows as having been sent through xyz@xyz
Where an email that came through another email address such as abc@abc goes back showing as abc@abc
Right now, you can only set a default email which all replies show as having come from.
La publicación no admite más comentarios.