Create outbound replies based on email channel used.


2 Comentarios

  • Heather Rommel
    Community Moderator

    Hi Bart,

    I think we might need more information. Are you asking about how Zendesk determines which email to use when your agent updates a ticket and sends them an email? Or are you asking about how to determine where Zendesk sends emails? or are you asking how to see which email the customer used to contact you from (assuming they have more than one email, I think?)

    Thank you,


  • Bart

    Heya Heather Rommel

    All good, but thank you for coming back. I was looking at the default option as an email that are sent through back to based on someone coming in through say Facebook, but adding their email in CC. 


    Figured it out in the end. 



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