Handling organizations with multiple branches?

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  • Heather Rommel
    Community Moderator

    Hi Abed Islam,

    This one is interesting. Depending how many branches you have, I think your best bet is yes, a custom drop down field. You can use the content of the description of a ticket in a Trigger that uses the condition "Comment Text... Contains the following string... branch:AABBCC" 

    Then in the Actions section of the trigger, you would set the dropdown field to the applicable branch.

    I think this will definitely help you in your reporting, wherever you end up doing it!

    This will work if you have less than, say, 400-500 branches.  For one thing, you don't want to slow down your UI with too many options in a dropdown menu. The other thing is that you don't want to have to manage that many Triggers!

    I hope this helps!

    Sincerely,

    Heather

     

     

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  • Brett - Community Manager
    Zendesk Community Team

    Support Triggers and Email Workflows AMA has ended and comments have now been closed. If you have any related questions, you can create a new post in our Support - Troubleshooting and Q&A topic!

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