Can you answer a ticket without being asigned for the life of the ticket?

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  • Chris H
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    Hello Louie,

    The only time you need have an assignee is when the ticket gets solved. There is a trigger that auto assigns the ticket to the first responding agent. This can be set to inactive to keep this assignment from happening.

     

    Once inactive this should work as you like!

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  • Brett - Community Manager
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    Support Triggers and Email Workflows AMA has ended and comments have now been closed. If you have any related questions, you can create a new post in our Support - Troubleshooting and Q&A topic!

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