How to prevent messages forwarded to Zendesk getting stuck in 'suspended tickets'

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  • Heather Rommel
    Community Moderator

    Hi George Hindle,

    Great question! I'm not aware of any native functionality to disable this. I agree Zendesk should consider a way to help us rectify this in known situations.

    I wonder what would happen if you add the given emails to the whitelist?

    Sincerely,

    Heather

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  • Brett Bowser
    Zendesk Community Team

    Support Triggers and Email Workflows AMA has ended and comments have now been closed. If you have any related questions, you can create a new post in our Support - Troubleshooting and Q&A topic!

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