Does it works on public helpcenters

2 Comentarios

  • Comentario oficial
    Erica Wass
    Zendesk Product Manager

    Hi Thomas:

    The Sunshine Guide Events App will currently display only the events from identified/known customers. There is not yet any mapping for events from anonymous visitors that later become known users, but it is something we are exploring and we are eager to hear more about this need.

  • Eric Choi

    Hi Erica,

    So to be clear, the EAP currently only works for users with Zendesk profiles already built in Zendesk? This would mean that a new user would not tracked by the EAP until their second ticket (as Zendesk automatically creates a profile upon the first ticket).


    +our Success Executive Neil C.


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