Zendesk good data new metric creation

Respondida

2 Comentarios

  • Graeme Carmichael
    Community Moderator

    Jessie

    Just looking at the colours of the text in your metric, it looks like when selecting the previous value, you are selecting the wrong section.

    You are looking for something similar to this:

    To get the group named as the previous value, select Attribute Values...

    Then select [Text Field] Previous Value

    Then find your the name of your group:

     

    1
  • Jessie

    Hi Graeme, Thank you so much for your response and you are absolutely right. Although i was selecting attributes and attributes values from the right menu but i was selecting just the group which was causing the issue.

    1

Iniciar sesión para dejar un comentario.

Tecnología de Zendesk