• Charity Salhus

  • 25 de febrero de 2020 22:48

  YES!!!! This would be incredible functionality that our company would really like to see. We have had to create workarounds for this topic, such as screenshotting side conversations.

• Toby Sterrett

  • 2 de marzo de 2020 22:49

  Zendesk Product Manager

  Hi Cat B and Charity Salhus, thanks for the feedback! Quick question on how you'd expect this to work... would you anticipate the printing a ticket would include the side conversations in the place where they were started in the comment stream? Or, perhaps at the end of the ticket?

  Or, would you prefer to be able to print side conversations individually to then include with the ticket print out?

• Cat B

  • 2 de marzo de 2020 23:13

  Included in the overall ticket print out. 

  It would logically make sense for the side conversations to appear in the sequence in which they were actually had. 

• Andrea Moore

  • 22 de abril de 2020 20:48
  • Editado

  I agree that it would be nice to have the conversation visible where it started in the thread, but I'd also like to be able to print the side conversation separately. Is that a possibility? 

• Terry Knox

  • 23 de abril de 2020 08:09

  Definite upvote from here too. I just found out we can't print them as a result of a customer raising a Subject Access Request (GDPR legislation thing) and will now have to either ask the last person to receive an email from the thread to forward it to me, or copy paste the whole thing out. 
  
  In terms of what I'd prefer in terms of where it prints when printing a ticket, I'd prefer that it prints separately from the ticket personally. I'd definitely like the option to print Side Conversations separately from the ticket they're in at least. 

• Marcie Turner

  • 20 de mayo de 2020 16:01

  Definitely an upvote from Universal Music Group. We need to print our side conversations and would like to see them in the spot that they occur on the ticket.

  Thanks!

• Alex French

  • 31 de julio de 2020 03:38

  Hi

  Another up vote from us. 

  Printed in the correct sequence, as noted above. Option to include/exclude would be ideal.

  Thanks.

   

• Jamie Noell

  • 8 de diciembre de 2020 21:18

  Another upvote on being able to print Side Conversations - in our case, we just need to print to a PDF, not a physical paper printout.

• michael.lembke

  • 12 de diciembre de 2020 17:43

  Another upvote on ability to print side conversations. What is the status on this right now Zendesk? Somewhat urgent for us. The process of opening and taking screenshots is a really bad solution. Is it possible to use the API as a short term workaround? Are there any 3rd party solutions?

• Janna Johns

  • 21 de diciembre de 2020 22:12

  Another upvote on being able to print Side Conversations (print to PDF to be specific).

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