If you regularly visit the Zendesk Community home page, you may have noticed that things look a little different. On Thursday, February 20, 2020, we reorganized and restructured our community topics and the way that they are laid out:
Why we made these changes
The purpose of these changes was to introduce some new community topics and create space for different kinds of conversations. We heard from you, our community members, that you were interested in being able to more easily find out about events, connect with other Zendesk users in your industry, and have conversations around best practices and workflows.
We also merged together topics that weren't getting a lot of activity, to make sure that conversations are all happening where there are a number of users present to make sure that questions get answers more quickly.
Our goal is to make sure that it's easy for you to get the most helpful information quickly and easily, so you can get the answers you need. We've grouped all of the product Q&A topics and feedback topics for easier navigation, and kept everything that was working well in the community.
What we've added:
In addition to basic Q&A and troubleshooting, we've been seeing more and more conversations around how to set up workflows, best practices, and other strategic conversations. We've also heard your requests to have more access to Zendesk subject-matter experts, and are serving up interviews to get the best of their knowledge, delivered to you in the Zendesk Community.
User Tips & Tricks has always been a popular topic. If you have figured out something you think other users would benefit from, write it up and post it. We'll send you a Zendesk Community t-shirt for a good tip!
Advice from Zendesk is where we'll share our own recommendations. This includes several series we've done in the past, such as Knowledge Manager Roundtables, Fine Tunings, Full Circles, and Zendesk on Zendesk.
Workflow Discussions is our new topic where you can go to ask questions about anything Zendesk-related that goes beyond basic Q&A. Want to discuss best practices for scheduling your agents, how to keep macros organized, or what kind of headset works best for Talk? Post here.
Every month, we're interviewing Customer Advocates, Product Managers, Community Moderators, and other people who have expertise in Zendesk. You can get great insights and advice from these folks in the Interviews with Zendesk Experts topic.
Users often ask how to best find out about upcoming events. We created a group of topics around events and education, so that you have a place you can easily check or subscribe to in order to find out about upcoming events and trainings relevant to your interests.
The Zendesk Events topic will contain information on larger Zendesk events, like Relate or Showcase. We'll post information about the event, when and where it is, how to register, and then you can connect with other users who may be attending via the comments.
If you're interested in more local happenings, User Groups and Meetups will list regional events, and if you're hosting a meetup, you can post there.
The Trainings and Certifications topic will cover upcoming trainings, as well as serve as a space for those preparing for any of our certification exams to connect and study together.
We've heard many times that users would like to be able to connect with other Zendesk customers in their industry, so we've launched a couple of interest groups. We'll add more over time; if there's one you'd like to see, please tell us in the comments on this post.
The Gaming Guild is a place where game companies can discuss best practices and utilizing CS, software, and community management vital to your player base.
Interested in the Startup Credit program? Plan to participate in the Startup CX Academy? Just want to chat about all things #startuplife? The Startups topic is for you.
We know that when users are giving Zendesk a try, they need to find out if it'll suit their needs. Now there's a topic just for people on a trial to get support. Trial Support topic
Do you run a community and want to chat about strategy? Community Managers now have a space to talk about everything from engagement to KPIs, moderators to swag.
We've also added a group of links to helpful information, a space for new members to get acquainted with our community, and continue to host our developer and global communities.
Tell us what you think
Questions? Feedback? Ideas? Please let us know what you think in the comments, and thank you as always for being a member of the Zendesk Community.
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