Build a report around the amount of chat rating requests sent.

4 Comentarios

  • Chris Bulin
    Community Moderator

    This was also a measurement we wanted for chat. I'm hoping it will become available with the new agent workspace coming this year.

    0
  • Nicole Saunders
    Zendesk Community Team

    Thanks for your feedback, Maria and Chris.

    0
  • Zendesk Admin

    We definitely need this report on our case we would like to track if agents are proactively requesting a rating 
    so we now how many csat/dsat rated by agent requesting a survey or not 

    0
  • GX

    Will also like to have something that can report if agents triggered satisfaction rating. We wish our agents to be more proactive in this

    1

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