Passing only new comments to an http target

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  • Sushant Awalekar
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    Hi Karl

    Welcome to the Zendesk Community!

    Definitely, you can pass a new comment to an HTTP target whenever a ticket is updated. There is a trigger condition called Ticket: Comment is Present(public or private) Which is used to indicate if the update contains a new comment.

    Please check your trigger which is responsible for notifying above target has below conditions

     

    You can find more about trigger conditions here: Trigger-conditions-and-actions-reference 

     

     

    Hope this helps!


    Regards,
    Sushant


     

     

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