Passing only new comments to an http target

1 Comentarios

  • Sushant Awalekar
    Acciones de comentarios Permalink

    Hi Karl

    Welcome to the Zendesk Community!

    Definitely, you can pass a new comment to an HTTP target whenever a ticket is updated. There is a trigger condition called Ticket: Comment is Present(public or private) Which is used to indicate if the update contains a new comment.

    Please check your trigger which is responsible for notifying above target has below conditions


    You can find more about trigger conditions here: Trigger-conditions-and-actions-reference 



    Hope this helps!





Iniciar sesión para dejar un comentario.

Tecnología de Zendesk