We hold AMAs every month, bringing in guest experts to answer your questions on a specific topic that we know users have a lot of questions about.
These topics have a lot of great questions and helpful answers, so we wanted to make sure they're easy to find.
Here's a list of all of our past AMAs:
Troubleshooting email and ticketing issues in Support - June 18, 2020
How to set up and customize Views to manage ticket queues - June 4, 2020
Troubleshooting Support Workflows and Ticket Fields - March 11, 2020
Support Triggers & Email Workflows - February 5, 2020
Zendesk Apps Framework - November 5, 2019
Business Rules and Macros - October 22, 2019
Chat Q&A - September 25, 2019
Explore Reporting - August 27, 2019
Support Triggers - July 23, 2019
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