Support Distribution List in email recipient for Dashboards/Reports

4 Comentarios

  • Amie B

    Hi Lohith,

    Insights is due to become EOL in Feb 2021. In light of that, I doubt any further updates to functionality will be added to Insights. I just want to confirm if you are actually referring to the old Zendesk reporting platform of Insights? or the new one called Explore?

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  • Lohith S

    Hi Amie,

    All our reports and dashboards are still on Insights. We are in the process of migrating to Explore.

    Since Explore doesn't have the feature to send the Dashboard to End Users, we are forced to use Insights. Insights allow you to send the PDF Dashboard to any Email ID. Need not be in the Zendesk system.

    What worries me is 2 Dashboards which are configured to send an Email to a DL work. This DL, in fact, has several other DL's inside it. However few Dashboards are not reaching the members in the DL. The behavior isn't consistent.

     

    Thanks

    Lohith S

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  • Amie B

    Hey Lohith,

    The ability for Explore to send reports to end-users outside of Zendesk is coming. It's currently in beta at the moment. No doubt it will be released soon enough for public use. 

    In general, Zendesk doesn't support distribution lists which they note in this guide here. Not ideal, but you may need to look at not using DL lists if some members aren't receiving the reports as expected. That would be the only way around it at this stage which I can see. 

    Best,

    Amie

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  • Lohith S

    Hi Amie,

     

    Would Explore be able to send the mails to DL's ?

     

    Thanks

    Lohith S

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