Create new ticket with triggers
Can we please get the feature to create new tickets using triggers? I see there have been requests on this in the past with suggestions to use either the api or apps. I tried the suggested apps but I could not use macros and have to manually add ticket info for each child or linked ticket. This defeats the purpose of trying to automate workflows. Also, not all of us are developers or have time to learn how to use the api for everything, especially for something as this that seems like it should be a simple feature.
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100% agree. It would be super helpful if we could use automation for ticket creation. aka every two weeks, I want the system to create a ticket with the exact same verbiage. Kina like a reoccurring task that needs to be completed.
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I've been trying to find a way to do this myself, the amount of times I've seen people asking for the ability to do this is mad! Surely Zendesk can add a way for us to raise a ticket from a trigger
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I would LOVE to see this feature! Apparently, it's possible via API (Creating new tickets automatically using triggers), but I just don't have the time or resources to become proficient in API right now.
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Use Zapier.com to create tickets in Zendesk on a set periodic basis. I have weekly task tickets to track and verify certain things get completed. Hope this helps.
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Thank you, Steve Lacoss; though, that is not what we are looking for (we already automate scheduled task tickets), we would like this so that we can save our Agents time in creating ad-hoc tickets, but they would be created based on certain triggers/events that happen within existing tickets (they are not pre-defined tasks on a set schedule).
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I think that you could still use Zapier to create the ticket. It would take some experimentation but consider this.
1. The agent uses a macro to add a ticket tag.
2. A trigger is set to notify Zapier of the ticket tag.
3. Upon notification, Zapier will create a Zendesk ticket in whatever form, group, type, assignee, etc that you need.
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Thanks! I'll look into that.
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