Create new ticket with triggers

3 Comentarios

  • Nicole S.
    Zendesk Community Team

    Thanks for sharing your feedback, Erica!

    I see that this is your first post. Welcome to the Zendesk community! If you'd like to say hi to everyone, you can introduce yourself here

    We'll keep this post open so that other users can up vote your idea and add their comments. Our product managers use votes and comments to gauge how strong the need and interest are, so that they can prioritize the most in-demand requests.

    We look forward to seeing you around the community!

  • Cat B

    100% agree. It would be super helpful if we could use automation for ticket creation. aka every two weeks, I want the system to create a ticket with the exact same verbiage. Kina like a reoccurring task that needs to be completed. 

  • Pete Kemp

    I've been trying to find a way to do this myself, the amount of times I've seen people asking for the ability to do this is mad! Surely Zendesk can add a way for us to raise a ticket from a trigger 


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