Feature request: Agent Limited Access - based on customized ticket field
Zendesk does not offer an option to limit / grant ticket access for specific agents based on customized ticket fields.
This customization can help in the sales field. Sales agents are not always the ones assigned to tickets, but they manage tickets submitted by their clients.
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Thanks for posting your feedback, Avitalf, and welcome to the Zendesk Community! ! I added "Feature Request" to the beginning of the title of your post to clarify that it's a request and not a question; I hope that's alright.
If others would like to see this functionality, please up vote Avitalf's post and add details about why this is important to you and how frequently this need arises in the comments below.
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