Long time Zendesk users here, considering migrating to Talk (we currently have a Toll free number forwarded to a land line).
I understand all of the benefits of Talk for customer service agent (ie. ticket creating, etc etc), however, is it possible for any non-customer-service employee to use Talk to make normal phone calls as well, without needing an Agent seat?
For example, say a buyer needs to make outbound calls or accept inbound calls from a supplier. This has nothing to do with our customer support. Of course I would expect to have to pay for usage, but really hoping a Talk seat is not needed for everybody.
Right now we have regular land lines anybody can use, so I see the value added of Talk for our customer service reps. But if we eliminate the land lines, what does out other staff use for phone?
Looking forward to getting some clarification on this!
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