Unshare Tickets

2 Comentarios

  • Devan
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    Hello Michelle Bernat,

    The closest workaround I can suggest would be a trigger that looked for the tag being added, which could send an email to the assignee or a manager letting them know that ticket needed to be unshared. I would also have that trigger add a tag to make tracking how many times this was happening easier. 

    Best regards.

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  • Michelle Bernat
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    Devan I already have them going into a view - but we are talking about having to manually unshare and solve 100s of tickets if not thousands a month - it is really ridicoulus. 

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