Zendesk's out-of-the-box search capabilities aren't fitting our needs. Does anyone have any suggested plug-ins to help improve the search functionality for our Help Center? And do you know if it could work if we currently block search indexing?
I know there's Algolia, and I attempted to implement it, but it looks like the blocked indexing doesn't allow it to work. I also saw Swiftype and Alterra as viable options, but not sure if I would run into the same issue, and neither of these add-ons have reviews. (Another point—can I assume that all add-on options Zendesk presents are safe/secure?)
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