Nudge Suggestion
Hi Team ZenDesk,
I don't know if someone already suggested this but as a business owner who relies on the attention and focus of a website visitor it would be great to reintroduce the "Nudge" feature.
We could but some limitations on it to prevent spamming of this feature. I'd love to share more on this so reach out to me if needed.
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Hi Victor -
Can you tell us more about how you envision this function would operate and what business problem(s) it solves for you?
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Hi Nicole, thanks for getting back to me on this. Here is what I have:
Functions:- Ability to send a nudge, this nudge should trigger a audible notification different than the one the receipt hears from a regular message and even trigger a vibration pattern.
- option should only activate if a visitor is inactive for a set time (2-3 mins.)
kind of like back in the days on Yahoo/MSN messenger
As a business owner, we run PPC ads on Google which attracts visitors, however a lot of times a visitor will get sidetracked whilst in conversation (with so many distractions online & in reality) it's sometimes difficult to retain visitors attention. I think this nudge feature will allow inactive visitors to remember their chatting with a live rep (whose time is equally important, inactive visitors also increase my serve time and wait time for other visitors who have not been attended)
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Hi Victor, do the triggers on Chat help you at all? I think there's a way to auto add a comment from the agent after xxx seconds. I could be wrong.
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Heather Rommel the triggers are useful in a lot of capacities such as when reps. are busy, return visitors, pending checkout, etc. but these automated messages have the same affect as a manual message. It can be easily ignored.
I'm thinking of something a little bit more engaging then a written message, a push notification or nudge affect that can realign a visitors focus.
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