Did you know that when you search for a topic in our support center, you’re actually using Guide? Or that when you send us an email, it gets routed via a ticket through Support?
Our Advocacy team uses Zendesk to help solve your requests across many different channels, self service included.On June 23rd, join Melissa Burch, Director of Customer Advocacy, and the Zendesk Self-Service Team as they discuss how they use Zendesk to:
Listen to understand customer pain points
Prioritize where self service can make the biggest impact
Deploy targeted content at the right time
Extend support through our Community
Measure the impact of their efforts
In our latest Zendesk on Zendesk webinar, we want to show you how our team manages ticket surges by self-service support, as well as the tips & tricks we picked up along the way. If you can’t make it on June 23rd, register anyway (insert hyperlink). We’ll make sure the recording gets to your inbox.