One of my agents just noticed that the time stamp in every phone calls initial ticket is approximately 7 hours different than the time the call was actually taken. This is happening for ALL agents, but only with Talk.
Time zones are set correctly for each of my agents as is the company time zone. Please see the screenshot below for an example. Notice the time stamp in the upper right hand corner is actually the correct time vs the time stamp in the yellow "note" section is 7 hours different.
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