Setting up Conditional Fields on Zendesk

3 Comentarios

  • Nicole S.
    Zendesk Community Team

    Hi Rahul, 

    The Conditional Fields app has been replaced with the conditional ticket fields feature that is built into Zendesk Support, which is why you can't find the app in the marketplace. 

    I'm looking into whether and how to accomplish what you're looking for, but we'll be sure to follow up on that. 

  • Graham Robson

    Hi Rahul,

    We have just the capability you need with our paid Cloudset Conditionality App.

    It supports what we call dependant value fields, where you can sub-set a controlled field.

    We offer a 30-day free trial - any questions reach out to us at

    Thanks,  Graham








  • Jacob J Christensen
    Community Moderator

    Hi Rahul,

    If it fits with your needs, you may also consider creating a single category field and nest your subcategories within that.


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