Explore Queries can only filter on values that occur in tickets, not as defines in the ticket field.

1 Comentarios

  • Eugene Orman
    Zendesk Product Manager

    Woyzeck Lie, thank you for the feedback. 

    Currently, Support data is pulled into Explore from the existent ticket, user, and organization records. If a field value wasn't saved in one of these three objects it can not be pulled. So, the current implementation doesn't allow pulling field values that were not yet used.

    I totally relate to the issue you have conveyed, the present set-up doesn't allow configuring query filters in advance. Unfortunately, we are not planning to update this functionality in the short term but it is possible that we will find a solution for this issue in the future. 

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