in Support, I've defined a custom ticket field, a dropdown with tens of values.
in Explore, for my dashboard, I'm creating a query that should filter on say 5 specific drop down values. However, I can only find back say 3 values. It happens that only for those 3 values we have tickets today.
I'm afraid that once we'll have tickets in future for the other 2 values, they wont appear in my query, as I wasnt able to add them to my filter in the query.
I'm not following this logic, why is the query builder in Explore looking at whatever data I have today, instead of considering all potential values as I defined it in Support>Ticket field>values?
Iniciar sesión para dejar un comentario.