Unable to filter out tags in Explore

No planeada

3 Comentarios

  • Judd Higgins

    I second this.  I wrote into Zendesk Support last year when Explore Queries were unable to filter our specific tags.  Zendesk, please see Ticket: https://support.zendesk.com/hc/requests/4822662

    We need the ability to exclude tickets with certain tags from our metrics and I was told this was not available last August.


    Thanks!

    2
  • Daniel Hall

    I too have had issues with this.  I had to create a metric calculation to subtract the count of a specific tag from the overall total, which works fine. However if I want line detail in table form, I end up with 0 value lines.  I'm yet to work out how to remove 0 value lines from reports, as the table option only gives you the ability to remove blank values.

    1
  • Samrat Komaravelli

    There is already an option to exclude tickets based on tags but that just doesn't work. this is much needed feature for explore.

    1

Iniciar sesión para dejar un comentario.

Tecnología de Zendesk