Ability to receive calls through the Zendesk app
If we are paying for Talk, we 100% should have the ability to answer calls from the mobile app. Right now we have to be logged on a web browser in order to be online and available. If we are just on the mobile app, it doesn't show that we are online. This is far from satisfactory.
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Upvote from me on this. Having a "forwarded number" is handy, but only meets a percentage of the mobile workforce, and discounts entirely those that need to be able to handle customers while away from a full-featured web browser.
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Upvote as well. This would be very helpful!
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Any feedback on this Zendesk?
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This would be extremely helpful for us. We are a hair salon and are using ZenDesk through our computers at the front desk for Talk. We would love for this to work via their phone app.
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How do you Sell a CRM system with a mobile app and NOT have the ability to answer calls?!
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