I've started exporting our call and call legs data from the Talk API so I could start analyzing our calls for quality issues. (Which was made available in a recent update to Zendesk Talk - https://support.zendesk.com/hc/en-us/articles/360045819554.)
When looking at the Call Legs, there are four types: customer, agent, supervisor, and external.
For legs where the type is agent, that makes sense to me that the quality issue would be related to the agent's connection. Does that mean for the customer part of a leg, the quality issue listed is related to the customer's connection? Or all quality issues listed related to the agent's connection only?
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