Using Talk number nickname instead of number itself in Explore dashboards
RespondidaHi
Is it possible to use nicknames for Talk numbers for filtering by "Call Talk number" attribute? Or create a custom attribute for the purpose? We have 23 Talk numbers and looking for stats on one or few of them is a lot of manual work, which would be eased if we could see nicknames displayed on a filter instead of actual numbers.
Thanks
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You can create a custom attribute for renamed set. You can rename the values you wish in the new attribute and those will display.
https://support.zendesk.com/hc/en-us/articles/360022184334-Organizing-values-by-groups-and-sets
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Exactly what was needed and more. Thanks a lot
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