Hiding Chat button on printed pages

5 Comentarios

  • Nicole S. - Community Manager
    Zendesk Community Team

    Hi Pamela, 

    What are you printing from? Are these articles in your knowledge base? 

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  • Pamela Ellis

    Hi Nicole. Thanks for your reply.

    The chat button prints out on the recipes on our website like this one:

    https://topsecretrecipes.com/taco-bell-mexican-pizza-copycat-recipe.html?category_id=549

    I tested this with both Firefox and Chrome. The chat button oftentimes interferes with the instructions or steps of our recipes. 

    Thanks!

    0
  • Nicole S. - Community Manager
    Zendesk Community Team

    Hi Pamela -

    Is it possible to expand the browser window you're viewing the recipe in? I noticed at a certain width the chat button stays to the right and the recipe is fully visible without the chat button blocking it.

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  • Pamela Ellis

    Hi Nicole, 

    Thank you! That might work however, I own and operate the website and I'm afraid that our users would know no to expand the browser window in order to print without the chat button. Do you have any other ideas?

    0
  • Nicole S. - Community Manager
    Zendesk Community Team

    Hi Pamela,

    You could try moving the location of the chat widget on your site. Here's more info on how to do that:

    How do I re-position the Web Widget or Chat widget on my website?

    0

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