Setting up trigger when agent reaches certain number of tickets

3 Comentarios

  • Devan - Community Manager
    Zendesk Community Team

    Hello Matt Beesley,

    Natively this isn't possible to set up w/ triggers. However, I would recommend looking into the Agent Ticket Counts App in the Zendesk Marketplace. This app will let you quickly see ticket counts for each agent in your installation and should be able to facilitate your need.

    Agent Ticket Counts

    Best regards. 

  • Matt Beesley

    Hi Devan,

    Will I be able to set up triggers to notify me if an agent ticket count is less than 5?

  • Brett Bowser
    Zendesk Community Team

    Hey Matt,

    I double checked on my end and there's no way for a trigger or automation to look at the number of tickets assigned to a specific agent at this time. The best option would be to look directly in their profile to see which tickets are assigned to them, or the app Devan mentioned previously.

    Let me know if you have any other questions!


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