I had a comment on this page: https://support.zendesk.com/hc/en-us/articles/360002056488/comments/360005251774
Which I'll repeat here on advice from Rob - thanks Rob! :)
The summary is that when you move from Insights to Explore, some of the tabs on the 'Reporting' page in Zendesk Support will disappear - see this article for more on that:
However... that means that a lot of people will then ask 'hey were'd our data go'. We have lots of suitable dashboards that we've build in Explore (LOVING Explore btw, it's great!!) but we'd love a way to configure tabs that show the user particular dashboards in Explore - e.g. the old 'Satisfaction' tab from Insights could then take the user to our customised Explore dashboard showing the company Satisfaction stats etc.
Sorry if I'm missing something obvious - in this article it mentions:
Note: After you move to Explore, the Overview, Leaderboard, and Satisfaction tabs are removed. You can use Explore pre-built dashboards for those reports.
What happens when they're removed? Is there a way to nominate dashboards within Explore to show up there? e.g. when a user clicks on 'reporting' would they then be presented with selected dashboards, or tabs of dashboards etc?
One thing we're eager to do is to make sure that Explore reports are available to everyone here, and at the moment it's all a bit hidden away (you have to hit the app tray - the 4 squares, then click into Explore) - so a lot of our users don't realise that Explore is a 'thing' :)
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