Advertise the KB from tickets using agent signatures
We are looking at using Zendesk signatures to advertise Knowledge Management. The trick here is that there are a few requirements:
- Each team of agents will have their share signatures. Product A agents have a standard signature, Product B agents have a different signature, etc.
- We need to update signatures in Bulk
- Signatures need to have the ability to have embedded links in them.
Is any Zendesk customer doing something similar to point their customers to the knowledge base from a ticket using these agent signatures?
-
Hey Mary,
After checking out the requirements you have, you might need to look at utilizing a third party signature app from the Zendesk marketplace to achieve this.
In general, you can add links to signatures, so you could add in a link to your Guide platform in the agent signatures without any issues.
Best,
Amie
-
Thank you, Amie. I will look into these.
Iniciar sesión para dejar un comentario.
2 Comentarios